Help
Sol Royale help center: who we are, how to use the service, and where to turn with questions.
About Us
Sol Royale is a premium online entertainment club: slots, live casino, sports, esports, poker, and a loyalty program. The project's goal is a modern, world-class casino UX with transparent rules and a convenient account dashboard.
Operational management of the brand: SOLROYALE LTD, Pouliou - Kapota 33, Nicosia, Lefkosia 1035, Cyprus. The platform follows international remote gaming standards: fair play, responsible gambling, personal data protection, and transparent settlement rules.
The catalog features original games (including Salon Cascade) as well as popular genres. Some titles may be temporarily unavailable to launch — this is part of a catalog update, not a service failure.
Legal documents, a licensing overview, and policies are available on the Rules & Partners page. Rules for individual products can be found in the Game Rules and Products sections.
FAQ
How does my balance work?
Your balance, bets, bonuses, and winnings are displayed in your personal account. Deposits and
withdrawals are processed through the club's cashier according to the operator's rules.
How do I create an account?
Click "Sign Up" in the site header. Registration creates a profile for accessing your account; additional
document verification may be required for financial transactions.
Why are some games locked?
Selected titles are open for play (for example, Salon Cascade). Other catalog items may be unavailable
during updates or due to provider terms. This is normal storefront behavior.
Where is my balance stored?
In your account profile. Clearing your browser's site data may reset local settings; to restore your
progress, simply log back in to the same account.
How does the loyalty program work?
Ranks (Bronze → Diamond), XP, and the bonus market are shown in your personal account. Point redemption
for rewards is available according to the terms of your current tier.
Where can I find betting and casino rules?
See Game Rules,
Rules & Partners, and the
product overview.
How do I reset my progress?
Log out of your account or clear the site data in your browser settings. Your local profile will then
return to its initial state.
Do I need a VPN / what jurisdictions are supported?
Service availability depends on your jurisdiction and the operator's policy. Geo-blocking of payment
methods and other restrictions apply in accordance with licensing requirements.
Contact Us
Our support team is available through the feedback form in your account and on the site. Common topics include: verification, withdrawal status, bonus rules, technical game issues, and responsible gambling.
Reach out to us using the support button in the menu — we'll respond as quickly as possible.
Operator's legal / registered address: Pouliou - Kapota 33, Nicosia, Lefkosia 1035, Cyprus.
Before reaching out, it's worth checking the FAQ and the relevant rules section — most common questions are already covered in the site's documentation.